ASSISTANCE
Our drivers can perform only reasonable assistance in boarding and de-boarding. Reasonable assistance is defined as opening a door, offering an arm, or helping with minimal number of packages (See Parcel Policy below). Drivers are trained to provide minimal assistance only and are not trained to provide medical assistance. BRATS offers origin to destination service meaning our driver will provide reasonable assistance within a 25 foot radius of the bus. Our drivers must maintain sight of the vehicle to ensure the safety of any passengers on board as well as security of the vehicle itself. We do not enter homes; therefore, passengers should have a friend or family member accompany them as a Personal Care Assistant (PCA) for assistance. There is no charge for the Personal Care Assistant (PCA) to accompany the passenger. This PCA must have the ability to assist the passenger with all of their needs. A passenger is limited to one Personal Care Assistant. All nursing homes or assisted-living passengers should be accompanied by a PCA as a family member or a medical physician has deemed the residents of these facilities as needing additional assistance.

PARCELS
Parcels (Groceries) are allowed if the passenger can reasonably carry and control the parcel. The passenger must be able to get the parcel(s) on and off the vehicle in one trip, stabilize it, and control it through the transit trip. For non-ambulatory passengers or other passengers with disabilities, the parcel should be such that the driver or an accompanying person can carry the parcel(s) on and off the vehicle in one trip and have the parcel(s) under control during transport. Any parcel that either directly or indirectly threatens the safe transportation of passengers will not be allowed. Only the driver or the PCA may assist with passenger parcels.