Citizen Service Center

Service Center Mission Statement

One Team, One Voice, One Vision & One Mission

Guiding Principal

We are ambassadors for the Baldwin County Commission. Customer service is every employee’s responsibility. We aim to provide all customers with courteous, responsive, accessible, and seamless customer service. In accordance with established professional standards, we achieve our goals in a collaborative environment consistent with the County’s vision, policies, ordinances, and processes.

Our Goals

To serve as a “One Stop Shop” for Baldwin County government services and information. To help our departments improve service delivery by allowing them to focus on their core missions. To provide accurate, consistent measurements of service delivery countywide

Our Values

Accountability—When we say we will do it or find you an answer—WE WILL!
Honesty—We value truth in all we say and do.
Humor—We take our work seriously and ourselves lightly.
Respect—We listen actively, express differences tactfully and resolve issues thoughtfully.
Teamwork—We work in an open, collaborative environment—We won’t let each other fall.

The Baldwin County Commission is committed to providing customer-focused, easy to find information on our county's website. To find the answers you are looking for you can:

Use the "How Do I" at the top right of any page to search and find answers to frequently asked questions
Ask Baldi, your Baldwin County virtual assistant.
If you are still unable to find the information you need, please contact our Citizen Service Center.