Baldwin County Citizen Service Call Center

Customer Service Representatives (CSR's) available Mon - Fri 
                                  8:00 am - 4:30 pm.

                                   
Phone(s):     251.937.9561 - North Baldwin County
                     251.943.5061 - South Baldwin County
                     251.928.3002 - Eastern Shore of Baldwin County   
Email:          citizenservicecenter@baldwincountyal.gov.
Live Chat:   Chat with one of our customer service representatives.   Mon - Fri, 8 am until 4 pm.


 The Baldwin County Commission would like to make it as easy as possible to search for answers on our county's website:
  • Search the alphabetical A - Z guide.
  • Use the search feature in the left navigation to search our entire website.
  • Use the "How Do I" at the top right of any page to search and find answers to frequently asked questions.

Mission Statement
In support of the Baldwin County Commission’s mission of providing leadership, resources, and citizen services to people who live, visit and work in Baldwin County the mission of the Baldwin County Call Center is to:

 
County government services and information
Help our agencies improve service delivery by allowing them to focus on their core missions
Provide accurate, consistent measurements of service delivery countywide

Our Values

Accountability—When we say we will do it or find you an answer—WE WILL!

Honesty— We value truth in all we say and do.

Humor—We take our work seriously and ourselves lightly.

Respect— We listen actively, express differences tactfully and resolve issues thoughtfully.

Teamwork— We work in an open, collaborative environment—We won’t let each other fall.