Citizenserve Portal 

Baldwin County Citizenserve Portal
presented by the County's Planning & Zoning Department
and Building Department...
SEE LINK AT BOTTOM OF PAGE TO ACCESS THE PORTAL


In this Citizenserve portal, you will be able to apply for Land Use Certificates, Land Disturbance Certificates, Building Permits, Accessory Structure Permits, Re-Roofing Permits, Trade Permits (such as Electrical, Plumbing, & HVAC), and many more. You will also be able to upload construction plans and required documents, check application status, pay fees online, schedule inspections, and much more. The portal is compatible with all tech devices - phones, tablets, laptops, and desktop computers - so you can log in anytime and anywhere - from your office, home, or even from the jobsite.


Registration is Required
Registration is required before using the portal for the first time. When you visit www.Citizenserve.com/BaldwinCountyAL for the first time, click on "My Account". Then, under the section titled "New to our Portal?", click on the link that says "Register Now" to get started.

Who Can Register for the Portal? 
Property Owners, Agents Authorized by Property Owners, Realtors, Design Professionals (such as architects and engineers), and Contractors may register for the portal. Anyone who registers will be required to upload a PDF copy or photo of their state issued photo ID (such as a drivers license) or a notarized signature.

For contractors:

  • If your company employs a licensed contractor (for example: General Contractor, Home Builder, Residential Roofer, Master Electrician, Mechanical/HVAC, Master Plumber, etc.), the person licensed with the contractor board and listed on the contractor card should be the person who provides their documents and signs the application during the one-time registration process. Be prepared to upload a PDF copy or a photo of your contractor's license(s).
  • If your company does not have a contractor license (for example: handyman, sign installer, etc.), then the company owner should be the person who provides their documents and signs the application during the one-time registration process.
  • After registration is complete, the licensed contractor or the company owner may then share their username and password with any trusted staff members who will need access to the portal on their behalf.
  • All contractors (licensed or unlicensed) are required to upload a PDF copy or photo of their State of Alabama business license that has been issued by any county in the state. The company name and/or individual's name listed in the registration should match the name on the contractor license and on the business license. If you do not have a copy of your business license or you need to obtain a license, you may contact the Baldwin County Probate Office at Bay Minette 251.937.0260, Fairhope 251.990.4645, Foley 251.972.6845, or Robertsdale 251.970.4098 or visit their website at https://baldwincountyal.gov/Government/probate/licenses/business-license for more details.

CLICK HERE TO ENTER
THE CITIZENSERVE PORTAL

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