Due to the high demand for the BRATS transit service, no-shows and late cancellations deprive other citizens the ability to utilize the BRATS service.

No Show Policy

A No-Show is defined as:

• There has been no advance call by the customer or customer's representative to cancel the scheduled trip.
• Trip is not canceled prior to scheduled pick up time.
• A driver waits 3 minutes and passenger is not present or ready to leave.
• When a passenger cancels trip once the driver as arrived at the pick-up location.
• If a passenger first pick-up for the day is a No Show, the remaining trips for the day may be canceled, unless scheduling has been notified.

Passenger accumulating three (3) No Shows in a 30-day period may be suspended from all transit service for 14 days. If a passenger receives more than one suspension within a year, the second suspension may be thirty (30) days or longer. Individuals may appeal a suspension. All appeals must be in writing prior to the suspension date and directed to the Director of Transportation at P.O. Box 907 Robertsdale, Alabama 36567.

If you have any questions concerning BRATS' "No-Show Policy", please contact the BRATS Scheduling Department at: 251.972.6817